ID Theft

Minimising the risk of identity theft

One of the most common forms of credit fraud is when a person steals someone else's identity details and then uses these to get credit for themselves. This is called "identity theft". It is a crime.

What to do if your identity has been stolen

Report the problem

If you believe that someone may have used your identity details to fraudulently obtain credit you should take the following steps and act as quickly as you can (preferably immediately)::

  • request a copy of your credit file to confirm that the information on the file relates to applications for credit that you have in fact made.
  •  contact any credit providers listed on your credit file to whom you have not applied for credit so that they can investigate and take appropriate and prompt action
  • contact the police and report the crime

Keep records of conversations

When dealing with these types of matters, keep notes of all the conversations you have, including:

  • names
  • contact number
  • the date you spoke
  • key details of the conversation.
  • ask questions

As you talk to people during this period, ask questions so you understand the process.  Each credit provider may have their own processes for handling fraud. Note these requirements so you can comply.

Your files are investigated

The credit providers will then conduct their own investigations and notify us of the outcome. We can then remove any fraudulent information from your credit file.

To help reduce the chances of credit fraud happening to you, follow these simple steps:

  • know what is on your credit file - order your credit file
  • Use My Veda Alert to monitor your credit file so that you receive e-mail notification every time a credit application is made using your personal details. Order My Veda Alert
  • sign all your new credit cards as soon as you receive them
  • store your cards and personal ID items in a secure place
  • shred any paperwork that contains your personal details or account details before throwing it away
  • contact your financial institution immediately if your cards are lost or stolen
  • keep your PIN confidential and separate from your card

 

Credit file

$32.95

Order Now 

Credit file plus alert service

$42.95

Order Now