Credit fraud is a crime. If you believe that information held on your credit file has been caused by another individual fraudulently using your identity details:
Contact the police and report the crime
Obtain a copy of your credit file to confirm someone has used your identity
Contact the credit providers involved and inform them of the fraudulent activity, otherwise they will hold you responsible for any bad debt incurred.
When dealing with credit providers:
Keep notes of all the conversations you have, including names, contact number and the date you spoke
Ask questions to ensure you understand the process as each credit provider may have their own processes for handling fraud.
The credit providers will then conduct their own investigations and notify Veda Advantage of the outcome. We can then remove any fraudulent information from your credit file.
