If you believe information on your credit report is incorrect you can have it investigated by the credit provider or Equifax for free. Search our list of common creditor contacts or you can use the corrections process from Equifax.
If you wish to submit a correction request with Equifax, you will require specific details of the entries you are disputing such as the date the entry was listed on your credit file, account/reference numbers and amounts. Please ensure you have the details of all dispute entries before proceeding with the submission of a correction request. If you do not have a current copy of your Equifax credit report or the specific details of the disputed entries, you may not able to complete the correction request form.
Your monthly repayment history on credit accounts like loans and credit cards can be recorded on your credit report by a credit provider. If you pay your credit card or loan repayments more than 14 days past the due date this can be recorded on your credit report as part of your repayment history information as a late payment. This repayment history information is recorded on your credit report for a period of two years. While one late repayment, depending upon how late the payment is, is unlikely to significantly impact your credit worthiness, a number of late payments could be an indication you are in financial stress and may negatively impact your credit report.
Equifax has some simple steps to help you keep your credit report healthy:
- Pay your loans and bills on time - Consider setting up direct debits and schedule loan repayments for your pay day.
- Keep track of your credit commitments - Do your homework before applying for credit and keep track of your credit commitments. Making a number of applications within a short space of time will be recorded on your file and is not always looked upon positively by lenders, as it may be an indicator that you're in credit stress.
- If you move house, notify lenders - advise lenders, phone and utility providers of your new address so they can re-direct bills to your new address. If you don't pay these bills, a credit infringement or overdue debt could be listed on your credit report.
- If you are having trouble meeting repayments - talk to your credit provider who may assist.
- Keep track of your credit record - proactively manage your personal credit report by regularly checking your Equifax credit report and Equifax Score. You can even monitor changes through credit alerts. Please note your Equifax Score is available via our other Equifax personal credit and identity monitoring services. Find out more here. You can get also get your free Equifax credit report.
Your credit report contains confidential personal information that should not be accessed by anyone else without your permission. In order to help keep this information secure, Equifax has password protected the file.
When you apply for credit either with a phone or utility company or a loan with a bank or finance company, they generally assess both the information on your application as well as information on your credit report against their own lending policies to make a decision on whether they will give you credit.
As part of completing your application, you will have given a lender, phone or utility company permission to view your credit report held by a credit reporting body such as Equifax.
It's important to know that Equifax does not decide who should get credit, however, the information we provide may form part of the lenders' decision making.