Equifax offers a free service to investigate errors on your business credit report so your business profile is correct and up to date.
If you believe information on your credit report is incorrect you can have it investigated by the credit provider or Equifax for free. Search our list of common creditor contacts or you can use the corrections process from Equifax.
If you wish to submit a correction request with Equifax, you will require specific details of the entries you are disputing such as the date the entry was listed on your credit file, account/reference numbers and amounts. Please ensure you have the details of all dispute entries before proceeding with the submission of a correction request. If you do not have a current copy of your Equifax credit report or the specific details of the disputed entries, you may not able to complete the correction request form.
Equifax has some simple steps to help you keep your credit report healthy:
- Pay your loans and bills on time - Consider setting up direct debits and schedule loan repayments for your pay day.
- Keep track of your credit commitments - Do your homework before applying for credit and keep track of your credit commitments. Making a number of applications within a short space of time will be recorded on your file and is not always looked upon positively by lenders, as it may be an indicator that you're in credit stress.
- If you move house, notify lenders - advise lenders, phone and utility providers of your new address so they can re-direct bills to your new address. If you don't pay these bills, a credit infringement or overdue debt could be listed on your credit report.
- If you are having trouble meeting repayments - talk to your credit provider who may assist.
- Keep track of your credit record - proactively manage your personal credit report by regularly checking your Equifax credit report and Equifax Score. You can even monitor changes through credit alerts. Please note your Equifax Score is available via our other Equifax personal credit and identity monitoring services. Find out more here. You can get also get your free Equifax credit report.
If you have been declined credit firstly you should find out why. There are a number of factors that may result in an application for credit being refused including:
- Level of income and other resources to meet the loan repayments
- Number of other loans and other financial commitments you have
- How secure your employment is
- Your credit history which can include information such as previous bankruptcy, defaults, serious credit infringements, high number of credit applications and poor repayment history.
If you have been declined credit and the information on your credit report was a factor, the lender, phone or utility company will give you details of the credit reporting body they used. If it was Equifax, the first step in understanding why your Equifax credit report has contributed to you being declined credit, is to obtain a copy of your credit report.
By getting a copy of your credit report you can better understand where you stand when it comes to applying for credit. It is important to check your credit report regularly to ensure it is accurate.
If you have been declined credit you are entitled obtain a free credit report if you apply within 90 days of being declined and provide evidence that a credit provider has declined your application for credit.
You will need to have the following information handy:
- Your full name
- Your date of birth
- Your driver's licence number
- Your current residential address
- Your previous addresses
- Your current employer or a previous employer
- Name of the organisation to which you last applied for credit
Only you may request a copy of your own Equifax credit report. For security reasons, you will be asked to verify you identity prior to receiving a copy of your credit report.
Once you have your credit report you can check that the information listed is correct. If you find something that appears to be inaccurate on your credit report it is important that you have the items investigated, and corrected, if required. Equifax can help you to investigate this for you for free. Equifax takes reasonable steps to ensure that your credit report is accurate. However, as we rely on information provided by a number of different sources, errors can occur. It's important that you check your report and let us know if there are any administrative errors such as an incorrect date of birth, or a misspelling of your name or street address. You should also check that the credit information listed on your credit report, such as an overdue debt or enquiry is accurate.
Once you have made any required corrections, you can also work to improve your credit worthiness.
Need more information? The ASIC MoneySmart website also has information about loan rejection.
If you have been declined credit it can be a frustrating experience. Here are three simple steps you can take to find out why and to make improvements to apply in the future.
Do you know what your credit report contains? Here we outline what is included in a personal credit report.