What should I do if I have received an alert?

If you have received an alert you should first check if the alert received is in relation to a credit application that you may have recently submitted or if it relates to an existing facility in your name. If it isn’t, it could be that someone else is trying to apply for credit using your identity details. In this case you should inform the credit provider immediately.

For other alerts you may wish to get an updated copy of your credit report to check the details.