Support & FAQs

Support & FAQs

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Frequently asked questions

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PRODUCT SUPPORT

Your credit report contains information about your history with credit. There are different sections to your credit report:

Identification information

This includes information like your name, date of birth, address history as well as your driver’s licence number and employment history.

Consumer credit information

The consumer credit information section includes:

  • Details of credit enquiries that have been made on you when you have made an application for consumer credit. Consumer credit relates to loans for household or family purposes as well as for the purchase, renovation or re-financing of a residential investment property. Obvious types of credit include credit cards and loans like mortgages, personal and car loans as well as credit contracts such as telephone, electricity, gas and internet. Other forms of credit include interest free store finance and store cards.
  • Consumer credit liability accounts – this is an account that you currently have open or may have had in the past. It includes the type of account, the open and/or close date as well as the credit limit.
  • Monthly repayment history on credit accounts such as mortgages and credit cards. This reflects whether you have paid the minimum amount required on time each month or not. Please note that not all credit providers supply repayment history information to credit reporting bodies like Veda
  • Overdue accounts such as defaults and serious credit infringements
  • Public record information like:
    • Court judgements
    • Directorship details
    • Proprietorship details
    • Bankruptcy, debt agreement and personal insolvency

Commercial credit information

  • Details of credit enquiries that have been made on your for commercial credit. Examples of commercial credit include a mobile phone contract or credit card for business use or a business loan.
  • Details of any overdue commercial credit accounts and other debts.

File access information is also included. This outlines who has accessed your credit report. For consumer credit reporting, only credit providers and credit reporting bodies like Veda can access your report under the requirements of the Privacy Act.

You can view a sample credit report here.

Your credit report holds information relating to your credit history. If you've ever applied for credit or a loan it is likely you will have credit information held by a credit reporting body like Veda. Credit can come in many forms. Along with credit cards, personal loans and mortgages, credit also includes mobile phone, electricity and gas contracts as well as store and rental finance.

Your credit report helps lenders, phone and utility companies get a clear picture of your credit worthiness. It helps them understand your current credit commitments and how likely you are to be able to make repayments on future loans.

Getting a copy of your Veda credit report can help you understand where you stand when it comes to applying for credit. It is important to check your credit report regularly to ensure it is accurate.

Your business credit report includes:

  • Details of credit enquiries that have been made on your for commercial credit. Examples of commercial credit
  • Details of any overdue commercial credit accounts and other debts
  • Public record information like:
    • Court judgements and writs
    • Directorship details
    • Proprietorship details
    • Bankruptcy, debt agreement and personal insolvency
  • File access information is also included. This outlines who has accessed your credit report. Only credit providers, suppliers and Veda can access your report, with your permission.

Your credit report contains a summary, which is a good place to start. Here you will see a total of credit enquiries, any accounts you have, overdue accounts and details of commercial credit you may have. You can then review this information in more detail. If you find something that is inaccurate you can have it investigated. You can either contact the credit provider the information relates to using a handy list of creditor contacts or contact Veda using our corrections process.

The information held on your Veda credit report is provided to Veda by credit providers, like banks, phone and utility companies as part of an application process for consumer or commercial credit or as part of their ongoing management of your account. In addition to this, Veda obtains writs and judgement information from third parties like the courts, personal insolvency information from ASFA and directorship information from ASIC.

Yes. You can contact Veda to obtain a copy of your free credit file where:

  • Your credit application was declined. The request for a free credit file must be made within 90 days from the date your application was declined;
  • You you have lodged a correction request and have been advised that information on your file has been corrected; or
  • You can request a copy of your free credit report once every 12 months.

Free credit reports are delivered to you within 10 days. Order a free copy of your credit file here. If you need your credit report instantly you can get our My Credit Alert service for $79.95 p/a.

If you have received an alert you should first check if the alert received is in relation to a credit application that you may have recently submitted or if it relates to an existing facility in your name. If it isn’t, it could be that someone else is trying to apply for credit using your identity details. In this case you should inform the credit provider immediately.

For other alerts you may wish to get an updated copy of your credit report to check the details.

Further questions? Ask one of our friendly staff

Talk to us

Talk to us

Call 13 VEDA Mon - Fri, 8:30am - 5pm (AEST).
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Email us

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We'll get back to you within two business days.