How do I cancel my subscription?

We are sorry you want to leave us! If you would like to cancel your cancel your subscription you can do so in one of two ways: 

Phone 

Please call us on 13 8332 (select option 2). 

Online 

Go to https://www.mycreditfile.com.au/support#contacts, Click on the 'Click here' link under Email Us. Complete the Contact us form, selecting 'Cancel my personal Equifax subscription plan' in the 'I would like to...' menu. Your subscription will be cancelled within one business day and confirmation sent to you by email.

If you cancel before your annual subscription period ends you are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For customers on a monthly subscription if you cancel your membership the membership fee for that month will not be refunded. For more information see our Your Credit and Identity Terms and Conditions.

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You can get a free copy of your personal Equifax credit report:

  • if you have been declined credit in the last 90 days; or
  • if you have had an item corrected on your Equifax credit report; or
  • once every 12 months.

If you do not meet the criteria, a once-off Equifax credit report is currently available for free.

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