Products & Services

Personal Products & Services

If you are an existing My Credit Alert customer please click here.

Authorised Access Seeker products available here.

Equifax Free Credit Report

Equifax Free Credit Report*

You can get a free copy of your personal Equifax credit report provided you have:

been declined credit in the last 90 days; or
had an item corrected on your Equifax credit report; or
once every 12 months

You can also order your credit report over the phone on
138 332, or mail your request to us at GPO Box 964, NORTH SYDNEY NSW 2059.

Equifax Credit Report - Currently Free

If you don’t meet the criteria for a free Equifax credit report you can get a once-off credit report for $6.95 (currently available for free).

We will ask you the eligibility criteria for a free Equifax credit report to ensure we are delivering you the right product.

Equifax ID Basic

^$4.⁹⁵ / month

1x Credit report per year
Credit Alerts
Identity Watch
Identity Guard Insurance^

Equifax Premium

^$9.⁹⁵ / month

4 Credit reports per year
(1 each quarter)
Credit Alerts
Monthly Equifax Score
Top 4 Equifax Score Contributing Factors
Equifax Score Tracker

Equifax Ultimate

^$14.⁹⁵ / month

12 Credit reports per year
(1 each month)
Credit Alerts
Monthly Equifax Score
Top 4 Equifax Score Contributing Factors
Equifax Score Tracker
Identity Watch
Identity Guard Insurance^

Subscription products: You can cancel at any time with effect at the end of the month in which you cancel your subscription.

You need to be 18 years of age and over to order a copy of your credit report

^Terms, conditions, exclusions and limitations apply. See the Identity Guard Insurance Policy Information Booklet for details.

Request a correction

Have you found an error on your personal credit report? We will investigate it for FREE.

Request correction Read More

Get help understanding credit reports

Information you need to know about credit reports, including free credit reports*.

*Eligibility criteria apply

Equifax Credit Report (Authorised Access Seeker)

Are you an Authorised Access Seeker, such as a broker, financial counsellor, debt management company or financial counsellor who has authorisation to access an Equifax credit report on behalf of an individual? If so, you can order an Equifax credit report on behalf of your client.

An individual has the right to obtain a free copy of their credit file from Equifax if their credit application was declined (the free credit file request must be made within 90 days from the date the application was declined), if the individual has lodged a correction request and has been advised that their Equifax credit report has been corrected, and once every 12 months.

If an individual does not meet the criteria, a once-off Equifax credit report is available for the cost of $6.95 (currently available for free).

Request a correction

Have you found an error on your personal credit report? We will investigate it for FREE.

Correction requests | Learn more

Business

Get your business credit report from Australia’s most comprehensive commercial credit reporting provider. Understand how lenders and suppliers see you and your business.