How do I place a ban on my Equifax credit report?

If you have reasonable grounds to believe you have been or are likely to be victim of fraud, you can request a ban on the disclosure of your credit reporting information to be put in place.

The initial ban period is for 21 days, but can be extended upon your written request if there are reasonable grounds with documented evidence.. This can help prevent fraudulent accounts being opened in your name. While a ban is in force, credit providers cannot see credit reporting information on your personal, public or commercial credit report without your specific written permission.

If you would like to place a ban on your Equifax credit report, please contact Equifax at banrequestAu@equifax.com and provide the following information:

  • Full name
  • Date of birth
  • Current address
  • Previous address
  • Drivers licence number
  • Reason for requesting the ban
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To make sure you are accessing the right product, we need you to answer the following questions.

You can get a free copy of your personal Equifax credit report:

  • if you have been declined credit in the last 90 days; or
  • if you have had an item corrected on your Equifax credit report; or
  • once every 12 months.

If you do not meet the criteria, a once-off Equifax credit report is currently available for free.

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You are eligible for a free Equifax Credit Report.

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Thanks for choosing Equifax!

An individual has the right to obtain a free copy of their credit file either personally or through an access seeker in the follow circumstances:

  • Once every 12 months
  • If their credit application was declined (the free credit file request must be made within 90 days from the date the application was declined)
  • If the individual has lodged a correction request and has been advised that their Equifax credit report has been corrected

If an individual does not meet the criteria, a once-off Equifax credit report is currently available for free.

Please answer these questions below as they relate to the person whose file you are requesting.

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Great news!

Your client is eligible for a free Equifax Credit Report.